Boosting Customer Engagement, One Interaction at a Time
Empowering brands to build lasting relationships with their customers through hyper-personalized, data-driven engagement strategies.
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Trusted by 2000+ Brands
AI Powered
Grow With the
Best Customer Engagement Platform
Challenges We Navigate
In a crowded retail market, brands struggle to understand customer behavior, personalize experiences, and effectively engage customers across various channels. eWards empowers brands to create lasting connections with AI-driven insights and automated loyalty programs. By transforming data into actionable strategies, we help brands retain customers and thrive in a competitive market.
Disjointed systems, inconsistent engagement.
Isolated data limits personalization.
Rigid rewards, outdated experiences.
Costly acquisition burdens growth.
Inadequate insights, misdirected efforts.
Shifting demands require adaptation.
One Dashboard to Analyze, Act & Achieve
Boost Customer Engagement & Drive Retention
Redefine customer loyalty by creating meaningful, personalized connections with automated, targeted interactions and seamless loyalty programs.
Data Driven Decisions Made Simple
Enable real-time insights, custom dashboards, and predictive forecasting to optimize decision-making. Unlock the full potential of your business data with advanced reporting and deep analytics.
AI-Powered CRM Marketing Intelligence Layer
InsightX analyses customer behavior, predicts trends, provides recommendations, and uncovers growth opportunities. Make smarter decisions with actionable insights that turn data into revenue effortlessly.
Supported by Cutting-Edge Technology Partners
Hear It From Our Clients
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eWards has made our work simple and hassle-free, and has met all our requirements without any time boundaries. We look forward to even better support for the brand to achieve even greater heights.
Sri Aurobindo
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We started using eWards CRM in November 2022. It's a simple and perfect solution for SMEs. Currently, we are using eWards CRM in 3 different countries, and the product performance is good and stable.
Hrishikesh Sreenivasan
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We have been using eWards for almost 18 months, and we are very satisfied with the service provided by eWards. I would definitely recommend eWards to any kind of retail chain.
Suman Gurram
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eWards loyalty system has many unique matrices to understand the customers and their purchasing behavior and tune our plan accordingly, and instant reports are their key growth factors for any brand. We also like the service, which is the best thing we appreciate about their team for.
Karunakar Reddy
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eWards uses proactive approaches. Their prompt resolution of issues has significantly enhanced our customer experience. They have made sure that our CRM system operates seamlessly. Looking forward to a healthy business partnership with eWards.
Rahul Jain
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Partnering with eWards for our WhatsApp marketing has been a critical change for The Irish House. We are excited about the future and look forward to exploring more opportunities with eWards by our side.
Prathamesh Bhosle
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eWards dedication and commitment to providing excellent support is a valuable asset to our team. I truly appreciate the team and can confidently recommend them to anyone in need of great support.
Hiren Suresh Kumar Bhatt
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As a customer experience management solution, eWards has exceeded our expectations. The system has greatly improved our operational efficiency by streamlining and optimizing our loyalty program for hi-style & Diva brands. We highly recommend them.
Sharon Kiron
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I like eWards CRM. We have been working with eWards team for quite a few months, and the experience has been truly good. They have effectively addressed all our concerns and ensured tailored solutions to our brand's specific needs. Overall, it has been a good experience with eWards.
Mahendra Bhosale
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eWards loyalty programs have tiered structures, where customers can unlock additional benefits or perks as they reach higher levels. As customers earn more points, they may be motivated to spend more to reach redemption thresholds, thus increasing overall sales. They provide excellent tools and services.
Bubbles
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Working with eWards has been fantastic since we were shown promising new ways to make our company more visible through targeted marketing. Today, we plan our campaigns using statistics and more accurate data, which produces amazing results. eWards is truly the complete package.
Devang Doshi
FAQs
eWards is among the top CRM platforms for customer retention in 2025, specifically designed for retail and F&B businesses. Unlike traditional CRMs, eWards combines advanced customer segmentation, automated loyalty programs, and personalized engagement campaigns to increase customer lifetime value. Our platform integrates seamlessly with POS partners and provides real-time analytics to help businesses understand customer behavior and reduce churn.
eWards combines the power of CRM and CDP to help businesses manage customer relationships and leverage data-driven insights. While CRM tools focus on tracking interactions, sales, and support, CDP helps in integrating data from multiple touchpoints (like websites, apps, and CRM systems) to create a unified customer profile. This allows businesses to personalize marketing, optimize loyalty programs, and drive better engagement.
Essential CRM features for small businesses include contact management, sales pipeline tracking, customer segmentation, and integration capabilities. eWards specifically offers small business-friendly features like one-click POS integration, pre-built loyalty program templates, automated email marketing, and affordable pricing without per-user fees.
Yes, eWards integrates with popular systems, including Ginesys, Shopify, WooCommerce, Logic, and other POS. Our API-first approach ensures seamless data synchronization between your sales channels and customer engagement campaigns. We offer plug-and-play connectors that sync customer data, purchase history, and loyalty points in real-time across all touchpoints.
eWards is specifically designed for retail and F&B businesses. Our platform includes industry-specific features like table management integration for restaurants, inventory-based loyalty rewards for retail, seasonal campaign templates, and customer feedback management. We understand the unique challenges of these industries, such as managing walk-in customers, seasonal fluctuations, and building repeat business through personalized experiences.